Operations
Team Lead, Operations
Run a client desk on the floor: assign the work, coach the associates, handle escalations and own the end-of-shift report the client reads.
View this roleRun hiring for a centre scaling from 20 to 50 people, and look after the staff experience that keeps attrition low.
We are growing quickly and our whole argument to clients rests on people staying. This role owns both halves of that: bringing the right people in, and making the reasons to leave rare. You will work directly with the founder.
This role is based at our supervised office in Pokhara. Client work cannot be done from home, so you will need to be in Pokhara or willing to move here.
Almost nobody in Nepal arrives with freight experience, and our three-week paid Freight Academy exists for exactly that reason. If you have careful attention to detail and good written English, apply and let us decide.
This role closed on 17 October 2026. We hire in cohorts, so a similar role usually opens within a few weeks.
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