A freight back office built in Pokhara

Why we exist

Offshore freight support has a supervision problem

The usual offering is one person, hired through a marketplace, working alone from home with no team lead, no quality checking, no backup when they are ill and no record of what they did. It is cheap, and it mostly disappoints, and when it disappoints the conclusion drawn is that offshoring does not work for freight.

We think the conclusion is wrong and the structure was the problem. So we built the structure first: a supervised floor, a team lead for every account, a QA reviewer who does not report to that lead, SOPs written with each client, trained backup for every seat, and a written report at the end of every shift.

Why freight, and only freight

Freight work is exacting, repetitive and time-critical, which is a hard combination for an in-house team under pressure and a good fit for a desk that does nothing else. It also happens at the wrong hours, and our time zone answers that better than almost anywhere.

Staying in one sector means our three-week training programme can be specific, our SOP library compounds, and a team lead who has seen four hundred carrier files knows what a suspicious one looks like.

How we are set up

Our delivery centre is in Pokhara, Nepal's second city. We recruit from the city's universities and colleges and put every team member through a paid three-week Freight Academy before they touch a client account. Our sister platform, KamShip AI, gives us a large pool of pre-screened candidates across Nepal, which is why our hiring lead times are short.

The centre runs two independent fibre providers on separate routes and backup power sized for the full floor, because a desk that goes dark at 3am is worse than no desk at all.

Honest by default

We publish our prices and our targets. We will not show client logos without written permission or publish testimonials we cannot evidence. If we think a piece of work is a poor fit for our team, we will say so rather than sell you the seats. If a month's quality data is bad, you will see the raw numbers, not a summary of them.

That is not modesty. It is the only way a business whose product is documented, reliable process can credibly sell itself.