Freight brokers and 3PLs
Overnight coverage of the whole load lifecycle: vetting, tracking, POD, billing and carrier pay, worked inside your TMS while your US office is closed.
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Our training programme, SOP library and quality sampling are all built for freight. We turn down work outside it, because a team that does everything learns nothing deeply.
Overnight coverage of the whole load lifecycle: vetting, tracking, POD, billing and carrier pay, worked inside your TMS while your US office is closed.
Documentation and job files prepared during your working day, whether you run on CargoWise, Magaya or something of your own.
Entry data assembled and checked so your licensed people spend their time reviewing and filing, not typing.
In-house logistics teams supported with order entry, carrier coordination, freight bill checking and reporting.
High-volume document indexing, invoice auditing and data capture, with the accuracy standards those businesses live on.
Booking desks, documentation and milestone management across time zones, with one team covering both the US night and the Asian morning.
Sizing
Big enough to have real volume in a defined process. Small enough that the large outsourcing firms will not take the account seriously.
Large BPOs are built around hundred-seat engagements and price their governance accordingly. Freelance marketplaces go the other way and give you one unsupervised person. Freight companies of this size sit in between and are badly served by both.
Our structure starts at two seats and still carries an on-floor lead, a separate QA reviewer, written targets and trained backup cover.
| Freelancer | Kamship | Large BPO | |
|---|---|---|---|
| Minimum engagement | 1 person | 2 seats | 20+ seats |
| Supervision | None | Team lead + QA | Full |
| Cover when absent | None | Trained backup | Pooled |
| Written targets | Rare | Always | Always |
| Freight specialism | Varies | Only freight | Varies |
| Contract | Ad hoc | Month to month | 1–3 years |
A generalised comparison of how these models are typically structured, offered to help you place us. Individual providers vary.
Next step
Tell us which process is stretched. We map it in your systems, agree the targets in writing, and run a paid two-week pilot. Miss the targets and you walk away.