Carrier vetting and onboarding
Your written checklist run on every new carrier and every pre-tender recheck, with each step logged with its source and time. Anything that fails goes to your approver.
What this desk doesHome/
Eight freight desks you can staff
Each desk is a defined process with written targets, a trained team, an on-floor lead and daily quality checking. Start with one; add others when the first runs without you thinking about it.
Track and trace
Shipment visibility kept current overnight and through the weekend: app and ELD tracking first, check calls for exceptions, and your TMS and customer portals updated.
What this desk doesPOD, billing and carrier pay
Delivery paperwork chased, checked and turned into invoices overnight, so your cash cycle does not wait for the morning shift.
What this desk doesLoad entry and appointments
Orders built accurately in your TMS, rate confirmations sent from agreed rates, and appointments booked in shipper and receiver portals.
What this desk doesFreight forwarding documentation
Shipment files, house bills, arrival notices and pre-alerts prepared during your working day, in CargoWise, Magaya or your own system.
What this desk doesCustoms data preparation
Entry data assembled, classified against your own tariff database and checked for completeness, ready for your licensed broker to review and file.
What this desk doesFreight accounting and AR/AP
Bookkeeping built around how freight actually bills: load-level margin, carrier payables, customer receivables and the reconciliations in between.
What this desk doesAfter-hours and weekend support
Someone who knows your process answering carriers, drivers and customers at 2am, following your escalation rules and waking the right person only when it matters.
What this desk doesSystems our teams are trained on
McLeodAljexTaiTurvoCargoWiseMagayaDescartesDATTruckstopHighwayRMISMyCarrierPacketsMacropointTrucker Toolsproject44Rose RocketRevenovaQuickBooksXeroNetSuite
We work inside your accounts on your licences. Product names are the property of their owners and their use here describes training, not endorsement or partnership.
What every desk includes
The same structure behind all eight
The work differs. The way it is supervised, measured and reported does not.
- An SOP written with you before anyone is assigned to the work
- A named team lead on the floor and a separate QA reviewer
- Written targets for accuracy, turnaround and volume
- A report at the end of every shift and a weekly quality report with raw data
- A trained backup who knows your process, for absence and holiday cover
- Replacement of any team member within 10 business days at no cost
- Named, multi-factor access to your systems, revocable in minutes
Not sure where to start?
Pick the process that is easiest to judge
The first desk you hand over decides whether there is a second one. Choose for clarity rather than for volume.
Good first candidates
- POD collection and billing preparation
- Documented carrier vetting
- Appointment booking and carrier packet chasing
- Job file creation and arrival notices
- Load entry and data cleanup
High volume, obviously right or wrong, and a caught error costs an apology rather than an account.
Leave these until later
- Rate negotiation and margin decisions
- Customer escalation handling
- Anything requiring a licence or professional sign-off
- Processes that live only in one person's memory
Not because they cannot be supported eventually, but because they are a poor test of whether the arrangement works.
Next step
Start with one process and two weeks.
Tell us which process is stretched. We map it in your systems, agree the targets in writing, and run a paid two-week pilot. Miss the targets and you walk away.
General enquiriesinfo@kamshipglobal.com
Operations and partnershipsceo@kamshipglobal.com
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