Supervised, never freelance
Every account has a team lead on the floor and a separate QA reviewer who does not report to them. Nobody works your account alone and unchecked.
Delivery centre in Pokhara, Nepal
Freight operations, handled while your team is offline.asleep.at capacity.on holiday.
Supervised back-office teams for freight brokers, 3PLs, forwarders and customs brokers. Carrier vetting, track and trace, POD and billing, and forwarding documentation — worked inside your own systems, on your hours.
From $7 per hour per dedicated team member · Paid two-week pilot · Month-to-month after that
Pokhara desk
Chicago
Dubai
| Item | Lane or party | Status |
|---|---|---|
| Load 40821 | Dallas, TX → Atlanta, GA | Check call due |
| Carrier setup | New carrier, dry van | Vetting in progress |
| Load 40797 | Fresno, CA → Denver, CO | POD requested |
| Carrier setup | Insurance mismatch | Verifying insurer |
| HBL draft | Jebel Ali → Felixstowe | Sent for client sign-off |
Illustration of a desk queue. Every approval decision stays with your team.
24/7
Hours covered, by design — the US night and the Gulf, European and Asian day from one centre
$0
Starting hourly rate per dedicated team member, published and not negotiated in the dark
0%
Accuracy target from day one, rising to 99% from month three, measured by daily QA sampling
0
Weeks to prove it — a paid pilot on one process, with agreed targets and no long contract
These are the standards we commit to in writing, not past performance. Kamship Global launched its freight division in 2026; we will publish measured results, including the disappointing ones, as engagements mature.
Systems our teams are trained on
McLeodAljexTaiTurvoCargoWiseMagayaDescartesDATTruckstopHighwayRMISMyCarrierPacketsMacropointTrucker Toolsproject44Rose RocketRevenovaQuickBooksXeroNetSuite
We work inside your accounts on your licences. Product names are the property of their owners and their use here describes training, not endorsement or partnership.
Why teams choose us
Offshore work fails when nobody is watching it.
One person, no supervision, no backup and no record is how most offshore freight support is sold, and it is why most of it disappoints. We built the opposite on purpose.
Communication you can plan around
A written report at the end of every shift, a weekly quality report with the raw sampling data, and a named person who answers in your working hours.
One centre, both halves of the clock
Nepal sits at UTC+05:45. Our evening covers the American working day and our day covers the Gulf, Europe and Asia-Pacific, under one roof and one management line.
Evidence, not assurances
Checks are logged with source and timestamp. Targets are published. QA data is shared raw, including the months it does not flatter us.
What we do
Eight desks, staffed by people who do nothing else
Pick one to start. Most clients begin with a single process and add desks once the first one is running without them thinking about it.
Carrier vetting and onboarding
Your written checklist run on every new carrier and every pre-tender recheck, with each step logged with its source and time. Anything that fails goes to your approver.
What this desk doesTrack and trace
Shipment visibility kept current overnight and through the weekend: app and ELD tracking first, check calls for exceptions, and your TMS and customer portals updated.
What this desk doesPOD, billing and carrier pay
Delivery paperwork chased, checked and turned into invoices overnight, so your cash cycle does not wait for the morning shift.
What this desk doesLoad entry and appointments
Orders built accurately in your TMS, rate confirmations sent from agreed rates, and appointments booked in shipper and receiver portals.
What this desk doesFreight forwarding documentation
Shipment files, house bills, arrival notices and pre-alerts prepared during your working day, in CargoWise, Magaya or your own system.
What this desk doesCustoms data preparation
Entry data assembled, classified against your own tariff database and checked for completeness, ready for your licensed broker to review and file.
What this desk doesFreight accounting and AR/AP
Bookkeeping built around how freight actually bills: load-level margin, carrier payables, customer receivables and the reconciliations in between.
What this desk doesAfter-hours and weekend support
Someone who knows your process answering carriers, drivers and customers at 2am, following your escalation rules and waking the right person only when it matters.
What this desk doesHow the clock works
Two desks, one supervised centre
Nepal's time zone is the reason this works. The same building covers the American night and the Gulf, European and Asia-Pacific working day, without anyone working a shift they resent.
Your overnight back office
While your US office is closed, loads keep moving, carriers keep calling and paperwork keeps piling. This desk works that queue on your hours, inside your TMS, with your escalation rules.
- Carrier onboarding and documented vetting against your checklist
- Track and trace, check calls and TMS updates
- POD collection, billing packets and invoicing
- Carrier pay matching and accessorial checks
- After-hours carrier and driver messages, answered in your name
| Your time zone | Our shift, Nepal time |
|---|---|
| US Eastern | 18:45 – 03:45 |
| US Central | 19:45 – 04:45 |
| US Mountain | 20:45 – 05:45 |
| US Pacific | 21:45 – 06:45 |
| Weekend cover | By schedule, agreed in advance |
Shifts shown for US daylight time and adjusted twice a year with your calendar.
Documentation during your working day
For forwarders and customs brokers in the Gulf, the UK, Europe and Asia-Pacific, our normal daytime overlaps yours. Your desk is staffed while you are at your own.
- Shipment files in CargoWise, Magaya or your own system
- HBL and HAWB drafting, checked against the commercial documents
- Pre-alerts, arrival notices and milestone updates
- Customs entry data prepared for your licensed broker's review
- Container tracking, demurrage and detention alerts, job costing
| Your region | Our shift, Nepal time |
|---|---|
| Singapore, Hong Kong | 06:00 – 15:00 |
| Australia, New Zealand | 05:00 – 14:00 |
| UAE, Saudi Arabia, Qatar | 11:00 – 20:00 |
| UK, Ireland, Europe | 12:00 – 21:00 |
| Weekend cover | By schedule, agreed in advance |
Shift windows are indicative and set to your actual business hours during scoping.
Getting started
Three steps, no long contract
Scope one process
We complete an intake questionnaire with you, record a walkthrough, write the SOP together and agree accuracy, turnaround and volume targets in writing before anyone is hired to it.
Run a paid two-week pilot
You interview and approve the team. Access is named and multi-factor. Week one is fully quality-checked, with a report at the end of every shift and a review on day five.
Scale month to month
We review against the targets with the raw QA data on day ten. Hit them and we continue with 30 days' notice either way. Miss them and you walk away.
Carrier vetting
Carrier selection records now carry more weight.
In May 2026 the US Supreme Court held in Montgomery v. Caribe Transport II that state negligent-selection claims against freight brokers are not preempted by federal law. Many brokers now want consistent, retrievable evidence behind every carrier they use.
Our vetting desk runs your written checklist on every new carrier and every pre-tender recheck, logs what was checked and when, and sends anything that fails to your approver. You set the policy and make the decision. We do the legwork and keep the file.
| Commitment | Standard |
|---|---|
| Checklist steps logged with source and time | 100% |
| Turnaround per new carrier file | Under 30 min |
| Exceptions escalated, never overridden | 100% |
| Pre-tender rechecks before dispatch | 100% |
| Approval authority | Stays with you |
Operational service, not legal advice. It does not by itself make a broker compliant or protect against liability.
Who we work with
Built for freight, not adapted to it
Our training, our SOP library and our QA sampling are all freight-specific. We do not take work outside it.
Freight brokers and 3PLs
Overnight coverage of the whole load lifecycle: vetting, tracking, POD, billing and carrier pay, worked inside your TMS while your US office is closed.
Freight forwarders
Documentation and job files prepared during your working day, whether you run on CargoWise, Magaya or something of your own.
Customs brokers
Entry data assembled and checked so your licensed people spend their time reviewing and filing, not typing.
Shippers and manufacturers
In-house logistics teams supported with order entry, carrier coordination, freight bill checking and reporting.
Freight audit and factoring
High-volume document indexing, invoice auditing and data capture, with the accuracy standards those businesses live on.
Air and ocean NVOCCs
Booking desks, documentation and milestone management across time zones, with one team covering both the US night and the Asian morning.
Being straight with you
We have no client logos on this page yet.
Kamship Global's freight division launched in 2026. We are not going to borrow other companies' logos or publish testimonials we cannot evidence, because the whole offer here is that our records mean something.
What we can give you instead is everything a careful buyer actually needs before committing: our written targets, our security controls, our pricing, an anonymised sample of the QA report you would receive weekly, and a paid pilot small enough that our track record does not have to be taken on trust.
What you get in week one of a pilot
- The signed SOP we wrote together, with the escalation ladder
- A named team lead and a named QA reviewer, both of whom you met
- A report at the end of every shift, in writing
- 100% quality checking, with the raw sample data attached
- A day-five review call while there is still time to change things
- A day-ten decision against the targets, with the evidence in front of you
Insights
Notes from the desk
Practical writing about freight back-office work, from the people doing it.
Carrier vetting
What the Montgomery ruling changed for broker back offices
In May 2026 the US Supreme Court held that state negligent-selection claims against freight brokers are not preempted by federal law. The operational consequence is simple: your vetting file now has to survive being read out loud.
Read thisOffshore operations
Why a freight back office in Nepal works
Nepal's time zone covers the US night and the Gulf, European and Asian working day from one centre. That is a real advantage. It is also not the whole story, and it is worth being clear about the trade-offs.
Read thisGetting started
Choosing the first freight process to hand over
The first process you outsource decides whether the second one ever happens. Pick for clarity, not for volume, and start smaller than feels worthwhile.
Read thisCommon questions
What buyers ask us first
What does the pilot cost?
Two weeks at the agreed hourly rate for each seat, invoiced before the start. Two operations-tier seats on the night desk come to roughly $1,500 for the fortnight. There is no separate setup or training fee: the three-week freight training our staff complete before they touch your account is ours to pay for, not yours.
Will your staff speak to our carriers and drivers?
Most tracking now runs through apps, ELDs and email, and we use calls for exceptions. Staff on voice-facing desks pass a spoken-English assessment, and you interview them yourself before they start. If we think a voice-heavy role is a poor fit for our team, we will tell you rather than sell you the seats.
How do you access our systems?
Through named accounts that you create, with multi-factor sign-in and only the permissions the work needs. Staff work from our supervised office on company-managed machines with USB storage, downloads and printing disabled. You can revoke access at any time, and we remove it within four hours of any staff change.
What happens if someone leaves or falls ill?
A trained backup who already knows your process covers the shift. If a team member leaves, we replace them within 10 business days at no cost to you, and the backup carries the work in the meantime.
Do you work during Nepali holidays?
Yes, by plan. We publish our holiday calendar before you sign and schedule cover in advance, with particular care around Dashain and Tihar in October and November. Being surprised by a festival is a planning failure, and we do not intend to have one.
Is there a minimum commitment?
Two seats after the pilot, month to month with 30 days' notice on either side. No multi-year contract, no termination penalty and no seat you cannot give back.
Who owns the work and the data?
You do. Work happens inside your systems, nothing is stored locally on our machines, and we sign your NDA plus a data processing agreement with UK or EU transfer clauses where your business needs them.
Next step
Start with one process and two weeks.
Tell us which process is stretched. We map it in your systems, agree the targets in writing, and run a paid two-week pilot. Miss the targets and you walk away.
General enquiriesinfo@kamshipglobal.com
Operations and partnershipsceo@kamshipglobal.com
Call or WhatsApp+977 9856078508
We replyWithin one business day, in your time zone